Frequently Asked Questions

  • What is the structure of the Emma mattress?

    Emma adapts perfectly to any type of sleep (side, stomach, back) regardless of body weight. The materials used in the mattress provide the necessary support and pressure relief for healthy and restful sleep. The mattress consists of three layers:

    • A progressive Airgocell® foam (4cm) provides pressure relief and point elasticity for the best possible sleep.
    • The visco-elastic memory foam (4cm), from space technology, ensures body-like sinking.
    • Supporting cold foam (17cm), with high density, provides the necessary support and longevity. An existing comfort / shoulder zone is used for optimal relief of the spine.
  • What makes the Emma mattress special?

    Our Emma mattress unites its components smoothly to the most dreamlike mattresses.

    The innovative design allows for an optimal sleep experience, regardless of body and sleep type. The composition of the high quality materials offers a very progressive and point elastic sinking. This ensures an ideal and individual adaptation to your body. Your spine remains straight and the mattresses offer you the necessary support and comfort at the same time.

  • How does the delivery work?

    After the Emma mattresses are rolled and vacuumed in the last production step, they are ready for shipping to you. We send Emma mattresses with ******and *****. You will receive a shipping confirmation by e-mail and can choose your preferred date. Unfortunately, the time can not be set precisely because ***** and ***** leave fixed routes and reach your address in a given time window. If the time does not suit you, you can specify a preferred neighbor, who may take your mattress. The ******** employee delivers the mattress to the front door.

  • How does the 100 day test phase work?

    You can try our Emma mattresses for 100 days and decide if you are satisfied.

    If you realize that Emma is unfortunately not the right mattress for you, just contact our customer service (*****) to arrange a pick-up date. We will refund 100% of the purchase price without any ifs and buts.

    However, you should know that your body needs a certain amount of time to get used to a new mattress. Therefore we recommend to test Emma for at least 3 - 4 weeks.

  • Do the Emma mattresses fit on every bed frame?

    The Emma is a low-maintenance mattress. It is able to lay on any surface. It does not matter whether it is lying on the ground, on a box spring or on a slat frame, Emma is a mattress that fits every lifestyle. The most important thing is that the surface is clean and dry*. To make Emma's supporting force and pressure relief even better than usual, you can use a suitable slatted frame. The distances of the slats should be no larger than 3 cm according to our recommendation.

    * Please note that it should be a really clean and dry surface. You should also regularly let the mattress air out.

Everything about orders,
delivery and Co.

  • ORDER
  • DELIVERY
  • PRODUCT
  • TEST SLEEP
  • PAYMENT
  • GOOD TO KNOW
  • How do I create a customer account?

    You can easily create a customer account when ordering. Just check the box that says, "Yes, I want to create an account". Or you can go to the bottom of the website and click "Sign In or Out" and then you can create an account using your order number.

  • How can I cancel my order?

    If you would like to cancel your order, our customer service team will be happy to help you. Simply contact us via email (put your order number in the subject line) or you can give us a call. Be sure to have your order number on hand.

  • Where can I use my coupon?

    You can use your coupon in the last step of the order process. Enter the discount code below the total price in the 3rd field ABSTRACT. On different occasions you receive this code from us, which can be used like a voucher for you.The coupon will be applied automatically.

  • How do I contact customer service?

    Prospective buyers can reach customer service by telephone (+852 5804 4275), chat or E-mail (support@emma-mattress.hk). Our team of experts provide free mattress consultations and we are here to answer all of your questions.

Do you have any other questions?


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