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The Emma A - Z, all you need to know

Popular Questions

  • How is the Emma Original built?

    Emma mattress consists of three layers:

    • A progressive Airgocell® foam (4cm) provides pressure relief and point elasticity for the best sleep possible
    • The visco-elastic HRX foam (4cm), using space technology, ensures body-like sinking
    • Supporting cold foam (17cm), with high density, provides the necessary support and longevity. An existing comfort/shoulder zone is used for optimal relief of the spine

    In combination, the layers provide optimal support and pressure relief. Additionally, Emma mattress adapts perfectly to any type of sleep position (i.e. side, stomach and, back) regardless of body weight, providing you the perfect balance between comfort and support.

  • How can a mattress be suitable for everyone?

    We have worked extremely hard to find and develop the perfect composition for our Emma mattress and the optimum balance between support and comfort, suitable for everybody types and sleep position. While most customers are very satisfied with the Emma mattress, there are of course exceptions. That is why we offer you our 100-day-stress-free sleep trial so you can decide for yourself.

  • How thick/high is the mattress?

    The Emma mattress is 25cm high.

  • How does the 100 day test phase work?

    It's simple.

    You can test the Emma mattress for 100 days to decide whether or not you are satisfied with our product. If you realize that Emma is not the right mattress for you, simply contact our customer service team (support@emma-mattress.hk or at +852 5808 0220) to arrange a pick-up date. We will give you a refund for 100% of the purchase price.

    However, we recommend that you try out the mattress for 3 to 4 weeks before contacting us as we all know our body needs time to adjust to a new mattress.

  • How does the delivery process work?

    After Emma is rolled, vacuumed sealed and boxed, it then ready to ship to your home. You will receive a shipping confirmation by e-mail when it is on its way to you. Unfortunately, the time cannot be determined precisely, since our logistic partner has fixed routes. If the time does not suit you, you can request our logistic partner to change the delivery time or to assign a neighbour to receive your delivery. The mattress will be delivered to your door step.

  • What type of bed frame should I use with the Emma mattress?

    The Emma mattress is suitable for all bed frames, making it is a low-maintenance mattress. Emma mattress is designed to fit every lifestyle. It is able to lay on any surface, even on floors, as long as the surface is clean and dry.

    We however, recommend using a slatted frame with a distance between the slats no larger than 3cm in order to enjoy the optimal supporting force and pressure relief that Emma mattress provides.

    In the event that you already own ikea bed frames, we recommend:

    • Purchasing Emma 90x190x25 for ikea "single" bed frame
    • Purchasing Emma 140x190x25 for ikea "double" bed frame

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