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The Emma A - Z, all you need to know

Emma Mattresses

Find out more about our Emma Hybrid, Emma Original, and Emma Black Diamond Mattresses here.

About the Emma Mattresses

  • What makes the Emma mattresses special?

    Emma smoothly combines high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of our extensive research and advanced foam technology, Emma allows you to get the comfiest sleep possible. Emma mattresses offer comfort point-elastic caving that enables an ideal and unique fit for your body. As a result, your spine stays straight while at the same time offering you the necessary amount of support and comfort. The innovative Airgocell® layer boasts a gel-like structure that optimally relieves the individual body parts and guarantees a cooling effect while you sleep thanks to its breathability. The processed materials are all fine, durable and produced at top quality European facilities.

  • What is the Emma Hybrid Mattress made of?

    Emma Hybrid Mattress consists of five layers:

    • A temperature-regulating mattress cover, which allows for better air and moisture circulation to protect the mattress structure.
    • Point-elastic Airgocell® Foam, adapts to your body and dissipate moisture. It also keeps the mattress in shape and avoids moisture from affecting properties on the mattress.
    • Adaptive Visco-elastic Foam, promotes optimal pressure load for both low and high weight loads. Provides spinal support and keeps your spine in neutral alignment
    • Five Zone Pocket Springs (12cm), provides 5 zone dynamic adjustment to the body and ensures optimal air transfer to drive away excess heat and moisture
    • Supportive HRX foam (4cm), supportive and extremely durable, contours your body by alleviating pressure points.

    In combination, the layers provide optimal ergonomic support and ensures spinal alignment. Additionally, Emma mattress adapts perfectly to any type of sleep position (i.e. side, stomach and. back) regardless of body weight, and provides premium cooling comfort while ensuring its durable stability. Our zero motion technology alleviates motion transfer so that you won't be disturbed by your partner at night.

  • What is the Emma Original Mattress made of?

    Emma Original Mattress consists of four layers:

    • A temperature-regulating mattress cover, which allows for better air and moisture circulation to protect the mattress structure.
    • A progressive Airgocell® foam (4cm) provides pressure relief and point elasticity for the best sleep possible
    • The visco-elastic HRX foam (4cm), using space technology, ensures body-like sinking
    • Supporting cold foam (17cm), with high density, provides the necessary support and longevity. An existing comfort/shoulder zone is used for optimal relief of the spine

    In combination, the layers provide optimal support and pressure relief. Additionally, Emma mattress adapts perfectly to any type of sleep position (i.e. side, stomach and. back) regardless of body weight, providing you the perfect balance between comfort and support.

  • What is the Emma Black Diamond Mattress made of?

    Emma Black Diamond consists of five layers:

    • A temperature-regulating mattress cover, which allows for better air and moisture circulation to protect the mattress structure.
    • Patented Diamond Degree Technology®, our innovative graphite coating that supports the optimal sleeping temperature and thus prolongs your deep sleep phase.
    • Flexible Comfort Foam, with high density, the Emma Carbon's foam layer distributes the pressure of your body ideally, no matter the sleep position.
    • Over 300 pocket springs, dynamically adapts to your body and ensures high air permeability.
    • Pleasant HRX-Foam, additionally supports your best sleeping position and promotes your regeneration overnight.

    In combination, the layers provides premium comfort and support while guaranteeing a longer and particularly restful deep sleep .

  • What certifications does the Emma mattress have?

    All individual layers of our Emma mattresses comply with the OEKO-TEX® Standard 100, Class 1 (16.0.93305), which complies with the highest standard, making them suitable for infants.

  • How thick/high are the mattresses?

    All our Emma mattresses are 25 cm high.

  • What sizes are the Emma mattresses available in?

    The Emma mattress is available in a variety of sizes, availability varies over models:

    • Single Small (91 X 183 cm)
    • Single Super (107 x 183 cm)
    • Single (91 X 190 cm)
    • Twin (122 X 183 cm)
    • Twin Super (122 X 190 cm)
    • Double (137 X 183 cm)
    • Double Super (137 X 190 cm)
    • Queen Small (152 X 183 cm)
    • Queen (152 X 190 cm)
    • Queen Super (152 X 198 cm)
    • King Small (183 X 190 cm)
    • King (183 X 198 cm)
    • King Super (183 X 203 cm)

  • How much does the Emma mattress weigh?

    Depending on the size and the model, the weight will vary. Below you can find an overview:

    • Single Small (91 X 183 cm) = 19 kg
    • Single Super (107 x 183 cm) = 20 g
    • Single (91 X 190 cm) =19 kg
    • Twin (122 X 183 cm) = 23 kg
    • Twin Super (122 X 190 cm) = 23 kg
    • Double (137 X 183 cm) = 27 kg
    • Double Super (137 X 190 cm) = 28 kg
    • Queen Small (152 X 183 cm) =29 kg
    • Queen (152 X 190 cm) = 30kg
    • Queen Super (152 X 198 cm) = 31 kg
    • King Small (183 X 190 cm) = 33 kg
    • King (183 X 198 cm) = 34 kg
    • King Super (183 X 203 cm) = 35 kg

  • Are the Emma mattresses vegan?

    Yes, the Emma mattress is 100 % vegan and does not contain any animal based materials. Unfortunately the mattress is inedible.

  • What body weight are the Emma mattresses suitable for?

    Emma mattress is suitable for people weighing between 50 - 130 kg.

  • Are Emma mattresses hypoallergenic and dust-mite proof?

    Yes, the Emma mattress cover is treated with revolutionary Purotex® technology, weaving microcapsules of natural probiotics into the fabric structure. These natural probiotics not only clean up allergens in your mattress but also absorb humidity. But if you prefer a more comprehensive cover that is hypoallergenic, dust-mite proof, and water proof, it is advisable to check out the Emma antimites protector. It contains 100% natural probiotics that can effectively clean up allergens and is water proof.

  • Does the foam smell?

    Like all new products, the Emma mattress has a slight "new" smell at the start. Since we exclusively use high-grade materials, this slight smell will wear off after the first few hours. Make sure the mattress is aired out in a well-ventilated room.

  • Are Emma mattresses made in Europe?

    Yes. Our Emma mattresses are all designed, manufactured and packaged in Europe. We insist on using European manufacturer to ensure top Germany quality standards and the technology is reflected in all our products.

  • Are Emma mattresses firmness level adjustable?

    Yes, it is. Simply flip the mattress to match your preference. If you prefer the feeling of sinking slightly into the mattress or the feeling of sleeping on clouds, simply ensure that the Airgocell foam layer is the top layer. But if you prefer a much firmer and supportive feeling in bed, simply flip the mattress and ensure that the supportive HRX foam layer is the top layer.

  • I have back or neck pain. Is Emma mattress the right mattress for me?

    We understand that needs vary by individuals so we offer 100 days to test the Emma mattress risk-free. That way you can decide if it is best for your situation.

  • Can I customize my Emma mattress?

    Our mattress are sold in 20 countries on 3 continents. Different countries have different preferences for mattress size. If you have a special size requirement that is not available, send us an e-mail and let us know. We can definitely check it out for you! The mattress model and quality are exactly the same and are produced in Europe. So you don't have to worry!

Using the Emma Mattress

  • Can I use an electric blanket?

    Yes! The Emma mattress is suitable and safe to use with an electric blanket.

  • Do I need to flip and ventilate the mattress?

    Flipping of your mattress is not necessary. The structure of the mattress is designed to provide long lived support. The special breathability and open-cell character of the core materials also provide a self-contained ventilation system, keeping the mattress aerated. However, we would still recommend you to aerate your matttress from time to time. This ensures that you have nothing to worry!

  • What type of bed frame should I use with the Emma mattress?

    The Emma mattress is suitable for all bed frames, making it is a low-maintenance mattress. Emma mattress is designed to fit every lifestyle. It is able to lay on any surface, even on floors, as long as the surface is clean and dry.

    We. however, recommend using a slatted frame with a distance between the slats no larger than 3 cm in order to enjoy the optimal supporting force and pressure relief that Emma mattress provides.

    We highly recommend you to add on our Emma Signature Bed which provides superior all-round support while increasing the lifespan of your Emma mattress.

  • How can I wash my Emma products?

    You can easily wash your Emma cover. By unzipping the cover, you can easily separate both the top and bottom part of the cover. You can wish the front cover with up to 40°C and the side cover with up to 60°C in a washing machine. You can also wash the strain off by hand.

  • Does the Emma require a special slat frame?

    No! Emma is a low-maintenance mattress. It is able to lay on almost any surface. It doesn't matter whether it is lying on the ground, on a box spring or on a slat frame, Emma is a mattress that fits every lifestyle. The most important thing is that the surface is clean and dry.

    However, if you prefer using slatted frame, we highly recommend you to choose our Signature Bed where the individual slats should not be more than 3 cm apart.

  • Do you provide old mattress removal service?

    Yes, we do provide old mattress removal service at the charge of HKD 450. Please select old mattress removal service and add it to the cart when you check out. The new mattress delivery and the old mattress removal will be conducted on the same day at the same time, please email us and inform us in advance for any specific conditions such as no lift access, staircases and etc.

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