Once your order has been successfully placed, we'll process your order as soon as possible. Generally, you'll receive your packages all in one delivery unless under special circumstances which we will call to notify you.

One day prior to the delivery, you'll receive a call from our logistic partner to schedule your preferred time. As such, please ensure that the contact number you provide us or to our retailer is accurate. If you will not be in town during the delivery period, we ask that you provide a second contact person number. If our logistic partner is not able to contact you to get an affirmation regarding the delivery time and date, your mattress will not be delivered on the day itself even if it's scheduled. If that's the case, please contact us. Our standard delivery takes place between 9 am to 6 pm, from Monday to Friday. If you're unavailable on the weekdays, we'll be able to arrange for the package to be delivered to you on Saturday. Alternatively, you can have your lobby receptionist to sign the delivery for you. If you choose to do so, please contact us in advance so that we can notify our partner to leave your package at the reception and to confirm your authorization.

If none of those options can meet your needs, we may be able to schedule a night time delivery for you. If you do require this service, please inform us in advance. However, we cannot guarantee that this service can be provided each time.

Please note that if you'd agreed on a delivery date and time with our logistic partner and decided to change afterwards, there would be an additional charge of not less than $450 HKD. To avoid this, please contact our logistic partner or our customer support at 5808 0220 as soon as possible.

Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.

If an order is placed before 12 pm, your order will arrive the next day. However, the order placed on Friday will be delivered on the following Tuesday. Please be reminded that we won't deliver on public holidays and Sundays. The estimated delivery time can be looked up under “order”. Please take into account that your order will be sent to our production team once full payment is received and your order will be delivered within the prescribed delivery time.

Generally, you'll receive all your products in one delivery, except under special circumstances. In the event that we're not able to delivery all your products at once, we'll contact you to give you an update.

As soon as your mattress leaves the warehouse, we will send you a shipping update and a tracking link for you to track your order. Should you wish to change the date and time of your delivery, you must contact our customer service team at least one working day prior to the agreed delivery date. Please note that if you'd agreed on a delivery date and time with our logistic partner and decided to change afterwards, there would be an additional charge of not less than $450 HKD.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. We will get back to you shortly and help resolve your problem.

You will find information on how to unbox the Emma mattress via a QR code and tools to help you unpack your mattress.

You can sleep right away but we recommend waiting 30 minutes to an hour for the mattress to become fully expanded.

In order to experience optimal comfort, we recommend that the mattress is not left in the box any longer than 6 months.

If you had ordered the wrong size, please contact our customer service team. We will get back to you shortly and help resolve your problem.

If your mattress appeared to be of wrong size, please contact our customer service team. We will get back to you shortly and help resolve your problem.

You can easily create a customer account when ordering. Just check the box that says, Yes, I want to create an account. Or you can go to the bottom of the website and click "Sign In or Out" and then you can create an account using your order number.