We are pleased about your use of our website. The protection of your personal data is important to us and we want you to feel safe when using our website.
Emma Sleep Hong Kong Limited (the “Company”) is fully committed to protecting the privacy of our Website visitors and customers.
We comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of the Hong Kong Special Administrative Region. Our information gathering and dissemination practices for this Website (www.emma-mattress.hk) are disclosed in detail below.
§1 WHAT DO WE DO WITH YOUR INFORMATION?
If you use the website simply for informational purposes, i.e. if you do not register yourself or send us any information, we collect only the personal data which your browser sends to our server.
If you wish to view our website, we collect the following technical data which we need to enable us to show you our website and ensure stability and security:
- IP address
- date and time of the query
- time zone difference relative to Greenwich Mean Time (GMT)
- content of the query (specific site)
- access status/HTTP status code
- data volume transmitted in each case
- website from which the request emanates
- operating system and its user interface
- language and version of the browser software
The data mentioned above gets processed for the following purposes:
- To ensure a smooth connection of the website;
- Guarantee a comfortable use of our website;
This information is temporarily stored in so-called log files. This information is recorded without your intervention and stored until it is automatically deleted.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it implies that you consent to us collecting your personal information and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to reject to the collection of personal information.
How do I withdraw my consent?
You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]
§3 DISCLOSURE AND RECIPIENTS OF PERSONAL DATA
a. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
b. As part of our activities and services, it may become necessary for us to pass on the personal data stored about you to natural or legal persons or authorities. We conclude contracts with our service providers that ensure that they may only process your personal data in the way we have expressly instructed them to do so. In addition, we ensure that they take the necessary technical and organizational measures to process your data securely and only store your personal data for as long as necessary. External service providers who may receive Personal Data generally fall into the following categories of recipients:
- IP address
- Subsidiaries and Affiliates
- Credit institutions and providers of payment services for billing and payment processing (online payment providers)
- parcel deliverer
- Non-governmental/non-profit organization that collects product returns
- IT service provider to maintain our IT infrastructure
- cloud provider
- Service provider for the optimization of the online offer
- Debt collection service providers or lawyers for the collection of claims and for the judicial enforcement of claims. If personal data (customer and contact data, payment and consumption data as well as data on the claim) is transmitted to a debt collection service provider in the event of a debt collection, we will inform you in advance of the intended transmission.
§4 THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our Website, they may direct you away from our Website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Kinds of Cookies
This website uses the following types of cookies:
Transient cookies are automatically deleted when you close your browser. These are mostly session cookies, which save a so-called “session-ID”, which allows for the assigning of different queries within your browser during a particular session. This can be used to identify your device when one repeatedly visits a website during a session. These cookies are deleted once you log out or the browser window is closed.
Persistent cookies enable the website to remember your information and settings on your next visit. This gives you faster and more convenient access to the website, as you do not have to change your language settings again, for example. How long the cookie remains on your device depends on the duration or expiration date of the respective cookie and your browser settings. These cookies are automatically deleted after a set period of time which can differ from cookie to cookie. Persistent cookies can be deleted via the security settings in your browser at any time.
§7 AGE OF CONSENT
By using this site, you represent that you are at least the age of maturity in your country or territory of residence, or that you are the age of maturity in your country or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our Website or Company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
§9 QUESTIONS AND CONTACT INFORMATION