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Listen to What Our Customers Have to Say About Emma Original Mattress!

4.69/5 (310)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Easy buying experience

    From William hu

    First time buying mattress online. The process was surprising easy. Happy about the 100 night trial offer. Makes buying mattress online safer.

    • Sleeping on Back
    • 7 Sleeping hours per night
    • 42 years old
  • best by far

    From cheng man ting

    the mattress is extremely comfy! ever since i have changed to emma mattress, my sleep has improved a lot. i no longer toss a lot in bed and wake up more refresh. I think i am never going back to any other mattress.

    • Sleeping on Side
    • 6 Sleeping hours per night
    • 35 years old
  • Great customer service

    From Ting ting

    My experience with the customer service team was very good. The girl, i think, jojo, is very nice and helpful. She spent time properly explaining to me the products and how would the mattress suits me. Even when I had problems with order placement, she patiently walked me through the steps and helped me fixed the address!

    • Sleeping on Side
    • 7 Sleeping hours per night
    • 41 years old
  • Cannot fault the service even though the mattress is not for me

    From nicole zhang

    The customer service has been great, was very helpful and nice. The mattress itself arrived in good condition and it took awhile for the mattress to inflate. the new bed smell lasted about 2 weeks but it was bearable. the biggest issue i had was the mattress was too soft. i called emma and they offered me to try it with a firmer layer first before i decide to return it. i do feel like i sink in too much but thats because i have always slept on spring bed. Eventually i called to returned it. Everything was very smooth. The refund process is very easy and quick.

    I so wanted to like the mattress but its sadly wasn't for me. However, i would recommend others to try it still because the service is extremely great.

    • Sleeping on Side
    • 6 Sleeping hours per night
    • 43 years old
  • Perfect for me and my partner

    From grace lee

    we are a little cautious when looking for a new bed because the weight difference between me and my husband is rather huge. so when he flips around in bed, it usually wakes me up, disrupting my sleep. A close friend recommended emma as she said the motion isolation feature is very good. we decided to give it a go under her encouragement and also the 100 night trial which plays a huge part. the mattress was perfect for us. i no longer am disturbed by his movement. highly highly recommend!

    • Sleeping on Side
    • 7 Sleeping hours per night
    • With partner
    • 39 years old
  • helpful for back ache

    From mrs. wong

    My husband and I often wake up with back aches and pains. We decided its time to change our mattress. We did a lot of research and found out that Emma mattress has won multiple awards in Europe. It has also received very positive reviews from users. We were hopeful that this will be the solution to our problem. Emma definitely did not disappoint. We both sleep better now and rarely wake up through the nights. The back pains are also less frequent now. My only regrets is that we didn't order it sooner!

    • Variable Sleeping
    • 6 Sleeping hours per night
    • With partner
    • 46 years old
  • Great investment!

    From li man wen

    Great mattress. Very comfortable and price was reasonable. Customer service was also good. I initially ordered the wrong size and wanted to change. they responded immediately and helped me to rectify my order. i also really like the 100 days to try, something that traditional brands does not have. Highly recommend!

    • Sleeping on Side
    • 6 Sleeping hours per night
    • Alone
    • 30 years old
  • good products and perfect service

    From steven kwang

    the mattress arrived within 7 days as promised on the website. it was very well packaged and easy to unbox. the mattress is highly comfortable and i have been sleeping very well on it.

    • Sleeping on Back
    • 7 Sleeping hours per night
    • With partner
    • 48 years old
  • Great customer experience

    From Lee

    Emma may only retail online but the customer experience is great. the customer service is amazing. they are very pleasant and helpful. took the time to slowly explain to me and and dealt with all my queries. the 100 night trial is something i never heard of. but i really like it. it gives me the freedom to test my mattress at the comfort of my own home. which is good because i can decide if the mattress is right for me. in terms of the product, the quality is good and i dont think i will be changing brands any time soon!

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 54 years old
  • helped with my insomnia

    From maggie chow

    i have been suffering from insomnia for a long time. my doctor has recommended me to try different mattresses brand in hope that it would help. i chance upon emma and decided to give it a go since there was the 100 night guarantee. After 2 months of trying, my insomnia has definitely improved. I still do suffer from it but my symptoms has improved and i have been able to sleep longer than before. highly pleased with my purchase. i dont think i will be returning my emma mattress.

    • Sleeping on Back
    • 5 Sleeping hours per night
    • Alone
    • 35 years old
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