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Listen to What Our Customers Have to Say About Emma Original Mattress!

4.69/5 (310)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Great!

    From Penny chan

    Very comfy and price wise is rather fair compared to the other online mattress store brands. Overall, great product.

    • Sleeping on Back
    • 6 Sleeping hours per night
    • With partner
    • 42 years old
  • A little disappointed

    From Tim

    The box had a lot of damaged when it arrived and there was no cutting tool that most of the youtube video featured. Other than that, the mattress was great. the quality is really good. I can feel that my body is fully supported by the layers and my back pain has also reduced gradually and slightly.

    • Sleeping on Back
    • 7 Sleeping hours per night
    • With partner
    • 46 years old
  • Great product!

    From Nicholas chan

    I was having a hard time making a decision between Emma and Skyler. Emma was definitely on the pricier side. But it promises german quality. The reason why i chose Emma was that the mattress was promised to be made in Germany and I called the CS agent to confirmed it. the quality is amazing. You can feel the support. Great product. Value for the money!

    • Variable Sleeping
    • 6 Sleeping hours per night
    • With partner
    • 34 years old
  • Would recommend Emma

    From Kevin gao

    buying process is so easy! delivery was also quick. Condition of the box was also great when it first arrive. Pleasant to do business with!

    • Sleeping on Side
    • 7 Sleeping hours per night
    • Alone
    • 30 years old
  • Best sleep ever!

    From Freddy zhao

    Very pleased by my purchase. The mattress is extremely comfortable! Should have bought the emma sooner!

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 40 years old
  • Late delivery but good quality

    From Lisa Tan

    I bought the mattress because that the website promise to deliver my mattress within 1-3 days. I needed a bed urgently so I went for Emma. but the delivery service was a let down. I had to sleep on the floor for a few days and the customer service was difficult to reach. The mattress however was very comfortable and I like it. The cs team also called me to offer me some sort of compensation which was okay. but i rather they deliver on time instead.

    • Variable Sleeping
    • 7 Sleeping hours per night
    • Alone
    • 39 years old
  • Expect rolling especially with significant weight difference

    From Emily Chan

    My husband is much heavier and taller than me. Before we bought emma, we asked the customer service if it is suited for our situation. the cs agent said that the mattress is built to reduce rolling so even if a heavier partner is moving beside me, i should not be affected. But I do notice myself rolling towards him when he gets into bed and also a bit of bounce when he turns over. Very disappointed but the service was great. the 100 day return was hassle free and cs agent is very pleasant. maybe it would work for a smaller weight difference. Who knows? But still prefer the traditional.

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 42 years old
  • Highly recommended!

    From Valeria Salvyokia

    My friend from UK recommended me to try Emma when we were talking about the mattresses brand available. I just moved to Hk and is in need to find a mattress. my friend who used emma for 1 year now only has lots of good things to say. Bought it for myself to give it a go! Its really as good as it claims. Supportive. I don't feel hot throughout the night which is important for me as it was difficult for me to get used to hong kong weather. the price was also affordable and the customer service could respond in english which is important.

    • Variable Sleeping
    • 6 Sleeping hours per night
    • Alone
    • 33 years old
  • Customer service is slow

    From William hu

    Wanted to enquire about the delivery date but it was very difficult to get to them. I had to make many calls and eventually only reach to them via email which was replied 2 days ago. but the cs agent was actually very nice and was also very patience. generally satisfied with the mattress.

    • Variable Sleeping
    • 6 Sleeping hours per night
    • With partner
    • 39 years old
  • Very impressed

    From Stefan burton

    I have always bought my mattress after trying out at the stores but because I didn't had much time to settle in HK after relocating, I decided to give online mattress store a try. The first night has been amazingly comfortable and the support was great. Highly impressive and would recommend Emma to anyone.

    • Sleeping on Side
    • 7 Sleeping hours per night
    • 29 years old
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