It's simple. You can test the Emma mattress for 100 days to decide whether or not you are satisfied with our product. If you realize that Emma is not the right mattress for you, simply contact our customer service team ([email protected]) or call us at +852 5808 0220 to arrange a pick-up. We will give you a refund for 100% of the purchase price.
However, we do ask that you give yourself time to get used to your new mattress so we recommend testing your Emma for at least 3 - 4 weeks before sending it back. Please be reminded that 100-day trial is only applicable for Emma Original and Emma Hybrid, not inlcuding Emma Black Diamond, Emma One, and other accessories, and only limited to one mattress per address.