100 Tage Probeschlafen
Free 100 night trial

Free 100 night trial

Test Emma for 100 nights!

Free delivery
Free delivery

Your Emma will be delivered directly to your door. Of course, it’s a brand new mattress and you will be the first to sleep on it.

100 night trial
100 night trial

Once your Emma arrives, you will have 100 nights to decide whether or not it’s the perfect matress for you. If it works for you, you simply keep it.

Sleep better.
Try it now!

Order Emma online

And if it’s not for you?

Free return
Free return

If your Emma turns out not to suit you for any reason feel free to return it. Simply call us and we will come and collect it at no cost.

Full refund
Full refund

We will refund you the full amount. There are no hidden costs.

100 night trial terms and conditions

  • The trial period starts on the day you receive the mattress. You are entitled to return the mattress after 21 days of the mattress arrival, because it takes time for your body to get used to a new mattress.
  • If you are not satisfied with the Emma mattress, you can contact us, and we will arrange a free pick up from your home and return the full amount to you once the returned mattress is received by us.
  • A valid proof of order is required for the return or exchange of the mattress.(eg. The invoice or order confirmation email)
  • If you wish to change your mattress to a larger size, the price difference between the products will be charged at the time of the exchange. If you wish to change the mattress to a smaller size, the price difference will be refunded. In case of size exchange, the difference in pricing will not be refunded if the mattress has been fully opened.
  • To receive a refund, the returned mattress must be in a reasonably good condition. This means, that the mattress should not have any damages or stains, otherwise the refund might not be granted. The returned mattresses are never sold to new customers, however they are donated to charities for people in need.
  • Every delivery address in Hong Kong, and person, is eligible for one 100 night trial. In the case where a person has already bought and returned a mattress, the trial will not be offered a second time.
  • Frequently asked questions

    • How does the trial sleep phase work?

      It's simple. You can test the Emma mattress for 100 days to decide whether or not you are satisfied with our product. If you realize that Emma is not the right mattress for you, simply contact our customer service team (support@emma-mattress.hk) to arrange a pick-up date. We will give you a refund for 100% of the purchase price. However, we do ask that you give yourself time to get used to your new mattress so we recommend testing Emma for at least 3 - 4 weeks before sending her back.

    • Should I not test a mattress first in person before purchasing?

      We believe that our mattresses provide an exceptionally relaxing and comfortable sleep to 99% of our customers. The mattress industry is aimed at confusing customers with excess supply, pushy sales tactics and high prices. We want to make sure your mattress buying experience is as simple and carefree as possible. That is why we offer our customers the chance to test the Emma mattress for 100 days risk free. If you do not enjoy it, just simply call us and we will pick it up free of charge.

    • When does the sleep trial start?

      It starts on the day of delivery. From the day you receive your Emma mattress on, you can test it risk free for 100 days.

    • Does the mattress have to stay in its plastic wrap during the trial?

      No, it does not. We want you to have the best sleep possible and that should not include sleeping on noisy plastic. The Emma mattress is vacuum sealed in plastic and roll packed for delivery to your home. Upon receiving your new Emma mattress, carefully remove the plastic wrap using our handy cutting tool included in your Welcome-package. A guideline for how to properly unwrap your Emma is provided in your package as well. Within a few minutes, your mattress will magically self-inflate and will be ready for you to sleep on.

    • How can I return my Emma mattress within the trial time?

      When you want to return your Emma mattress simply call our customer service team and we will arrange for pickup. The mattress will be picked up by our return partner at zero cost to you. You will receive a refund within 14 days of pickup.

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