10 years guarantee
10 years guarantee

10 Years Warranty

We offer a 10-year warranty on all Emma mattresses, and your rights vary depending on the place of purchase.

This warranty applies only to mattresses sold by https://www.emma-mattress.hk or authorized dealers and will be effective immediately upon receipt of the mattress. In order to ensure a smooth processing procedure, you must provide relevant photos and proof of purchase of the defect products to exercise your warranty rights. We also reserve the right in asking you to return the relevant mattress back to Emma Matratzen GmbH or an authorized third-party logistics partner for inspection.

    The warranty covers only:
  • Defects in workmanship and materials or under normal domestic use including core material tear, structural defects and damage
  • Damage to the zipper or bed cover
  • The mattress produces a depression greater than 25 mm or a total depression area of ​​10% or more
  • The original purchase address and consignee of the receipt display
  • Beds sold by https://www.emma-mattress.hk or authorized dealers
  • Hong Kong only
    The warranty does not cover:
  • Personal preferences (such as preference for bed softness, texture, material, appearance, smell, etc.)
  • Any normal wear and tear (including body indentation, lint ball, material oxidation, fading or softness, etc.)
  • Any manmade damage (such as cuts caused by sharp objects or foreign objects, scratches, cracks, accidental burning marks, stains, stains, improper bending, etc.)
  • Any damage caused by mishandling or external environment (such as mold, discoloration or odor caused by moisture; shrinkage and deformation caused by improper cleaning detergents, washing at or expose to high temperatures, etc.)
  • Non-structural fine flaws that do not affect using experiences (such as lines appearance, thread ends, fabric stitching, etc.)
  • Replace any undamaged parts of Emma Mattress
  • Any Emma mattress sold through unofficial channels
  • Any bed that is sold as a non-new product (ie second-hand, donation, transfer, etc.)
  • +/- 2 cm in bed size (length, width) error
  • Damage caused by improper use of bed frame (such as uneven height, poor support, fine mesh, etc.)
  • Abnormal or non-domestic use of Emma Mattress
  • Any area outside Hong Kong
  • Beds that locate out of the original shipping address
  • Any related transportation and disposal costs
  • Any situation involving medical or health problems (eg allergies, discomfort, back pain, etc.)

Under this warranty, all goods are non-refundable To claim the warranty, please email us via [email protected]


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Frequently asked questions

  • What is the structure of the Emma mattress?

    The Emma mattress adapts perfectly to anyone of any sleeping style (side, belly, and back sleepers) and regardless of body weight. The materials used in the mattress offer the necessary support as well as pressure relief for your best night’s sleep.

    • An innovative Airgocell® foam (4cm) provides pressure relief and support.
    • The viscoelastic foam (2cm) ensures comfort and adaptability.
    • Supporting cold foam (17cm), ensures that you receive the most support possible. Comfort / shoulder zones provide optimal relief of the spine.
  • What makes the Emma mattress unique?

    Emma unites its components smoothly to one of the most dreamlike mattresses. The innovative design allows an optimal sleeping experience, independent of body and sleep type. The composition of the high-quality materials offers a very progressive and point-elastic sinking. This ensures an ideal and individual adaptation to your body. Your spine remains straight and the mattress provides you with the necessary support and high comfort.

  • How does the delivery process work?

    After Emma is rolled, vacuumed sealed and boxed, as the last production steps, it is ready to ship to you. We ship Emma with ****************** You will receive a shipping confirmation by e-mail when it is on its way to you. Unfortunately, the time cannot be determined precisely, since ************** has fixed routes.

  • How does the 100 nights trial period work?

    It is very easy. You can try the Emma mattress for 100 days and decide if it is the perfect mattress for you. If you decide that the Emma mattress is not the right mattress for you, simply contact our customer service team ([email protected]) and we will have your mattress picked up, and we will refund you 100% of the purchase price. You should, however, know that your body needs a certain adaptation time for a new mattress. Therefore, we recommend testing Emma at least 3 - 4 weeks.

  • What type of bedframe should I use with the Emma mattress?

    The Emma mattress is suitable for all bed frames. If you have a slatted bed frame, the space between the slats should not exceed 5cm. It can also lie on any flat surface, even directly on clean, dry floor.

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