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Listen to What Our Customers Have to Say About Emma Original Mattress!

4.69/5 (310)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Very good service!

    From Heather L.

    The mattress quality was great but unfortunately, a little too soft for me. Under the 100 night trial, I am able to return the mattress. There was however some problem with the refund payment because my credit card has expired. The customer service agent was very patience. She updated me really quick if the refund could be processed to my renewed credit card. And when it was denied, I was updated later in shortly 4 days which was very surprising. In the end, i gave them my bank account and they refunded me my money really quick too. the 100 night trial is definitely not just marketing. they live up to it!

    • Sleeping on Back
    • 6 Sleeping hours per night
    • With partner
    • 46 years old
  • Excellent customer service

    From Ginny zhao

    The cs lady was very nice. She walked me through the whole buying process because i had problem with the order. The system kept rejecting my address. She also kept me in the loop with regards to my order. Everything else went perfect! the mattress is very comfortable!

    • Variable Sleeping
    • 7 Sleeping hours per night
    • Alone
    • 30 years old
  • All good only the smell!

    From Betty chu

    The mattress is very comfortable but the smell is awful. It took about 2 weeks of airing before it will go away. It got much better afterwards. But the 2 weeks is just terrible!

    • Sleeping on Side
    • 5 Sleeping hours per night
    • Alone
    • 31 years old
  • The trial is an excellent idea!

    From heidi lam

    The trial is a fantastic idea. I myself loved it but my husband couldn't get used to the mattress. We eventually returned after 2 months of trying. Emma stayed true to its promise, arranged everything and refunded me 100%. Customer service is a definitely 5 star. Would highly recommend the experience without risk especially if you don't want to pay a lot for the mattress. Most mattress sold in store tends to be much more expensive because of the rental cost which resulted in the blooming of these type of concept brand.

    • Variable Sleeping
    • 6 Sleeping hours per night
    • With partner
    • 48 years old
  • Good quality but late delivery

    From James

    The mattress was delivered in perfect condition but the delivery was delayed by DHL. The customer service was nevertheless very nice and helpful. They did everything that they could, even answering on weekends which customer service was closed on the day. Really appreciate how much they would go out of the way for their customers! Definitely recommend.

    • Variable Sleeping
    • 6 Sleeping hours per night
    • With partner
    • 47 years old
  • Value for money!

    From mei wan Li

    Emma mattress is actually quite comparable to other online brands. It's slightly expensive but given its manufactured in germany, i think its quite worth it. my first impression of it when i unbox my mattress was that it looks very stylish and modern, the finishing of the cover is also great. the mattress is also highly comfortable and helped me alot with my backpain. i think for that point alone, its worth the investment already.

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 51 years old
  • Definitely european's best!

    From Rosie chu

    My daughter who studied abroad in Germany for a few years found the local brands mattress not suitable for her when she came back from abroad for the holidays. We decided to get her emma since it was highly recommended in europe and it was also made in germany so we assume the quality and feel would be reflective of what she is used to. she love it! she said it was soft and yet very supportive. We will be ordering another emma mattress for her to her school dorm when summer vacation has ended.

    • Sleeping on Side
    • 6 Sleeping hours per night
    • With partner
    • 47 years old
  • good!

    From Emma Markham

    Product was great. Comfy and supportive as described. Delivery was quick and well packaged.

    • Sleeping on Back
    • 6 Sleeping hours per night
    • With partner
    • 42 years old
  • First time buying online

    From Nick wu

    Great service and delivered as promise. First time buying online, didn't expect the service to be that comprehensive. The quality of the mattress is also great. For those who doesn't trust buying mattress online may want to give it a go since the service these days is so much better!

    • Sleeping on Side
    • 7 Sleeping hours per night
    • With partner
    • 39 years old
  • Easy maintenance

    From Anna w.l.

    Having 2 toddlers means we are usually extremely careful with the things we buy. I was really worried about the white covers when i bought emma but then i thought of giving it a try since it was highly recommended and also because it states that the covers can be washed. as predicted my son stained the cover. but maintenance was really easy. the covers can be fully removed and washing is even much easier , in the washing machine up to 60 degrees that kills all bacteria. the stain is gone and everything is good as new! highly recommends.

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 34 years old
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